SHIPPING POLICY

Last updated: September 3, 2026

1. Order Processing

All orders placed through the Mimozi website are processed and prepared for shipment through third-party fulfillment and logistics partners appointed by Mimozi.

Our fulfillment partners may handle the operational aspects of your order, including order processing, product preparation, packaging, and handover to the carrier.

Mimozi remains responsible for the sale of the products to the customer and for the consumer rights applicable to your purchase.

2. Order Processing Times

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, and the operational procedures of our fulfillment partners.

Where applicable, estimated processing times will be displayed on the website or during the checkout process.

3. Shipping and Delivery Times

Delivery times may vary depending on the destination, the carrier handling the shipment, and other circumstances that may affect transportation.

Any delivery estimates displayed on our website are indicative unless otherwise expressly stated.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including carrier delays, adverse weather conditions, strikes, public holidays, customs procedures, or other exceptional events.

Any such circumstances will be handled in accordance with applicable consumer protection laws.

4. Shipment Tracking

Where tracking is available, customers will receive the relevant tracking information once the shipment has been processed and the tracking details become available.

Tracking information may be provided by email or through other order-management systems used by Mimozi.

Please note that tracking information may take some time to become active or update after an order has been dispatched.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to modify the delivery address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, Mimozi will work with the customer and the relevant logistics partner to determine the available options, in accordance with applicable law.

6. Failed or Delayed Delivery

If your order does not arrive within the expected delivery timeframe, please contact Mimozi and provide your order number.

We may contact our fulfillment partner and/or the carrier to investigate the status of the shipment.

In the event of a lost shipment, failed delivery, or other shipping issue, Mimozi will handle the matter in accordance with applicable law and the customer's statutory rights.

7. Damaged Packages

Customers are encouraged to check the external condition of the package upon delivery whenever reasonably possible.

If the package appears visibly damaged, we recommend taking photographs of the package and contacting Mimozi as soon as possible.

A damaged package does not affect any statutory rights the customer may have in relation to damaged, defective, or non-conforming products.

8. International Shipping

Where Mimozi offers shipping to countries outside Italy, available destinations, shipping costs, and applicable delivery estimates will be displayed during the checkout process or on the relevant information pages.

International shipments may be subject to different delivery times and procedures depending on the destination country.

Where applicable, customs duties, import taxes, or other charges imposed by the destination country may apply. Any such charges will be handled in accordance with the applicable rules for the destination.

9. Shipping Costs

Any applicable shipping costs will be displayed to the customer before the order is completed.

From time to time, Mimozi may offer free shipping, discounted shipping, or other shipping promotions. Any such offers will be subject to the terms specified at the time of the promotion.

10. Fulfillment Partners and Carriers

Mimozi may use third-party fulfillment providers, logistics companies, and shipping carriers to process and deliver customer orders.

These partners may handle the physical preparation, packaging, and transportation of orders on behalf of Mimozi.

The use of third-party logistics or shipping providers does not limit or remove any statutory rights or protections available to customers under applicable consumer protection laws.

11. Contact

For questions or assistance regarding your shipment, please contact Mimozi through the customer support channels available on our website.

Business: ELARA WEAR DI BERTOLUCCI JURI
Registered Office: Via Umberto Giannessi 10, 55049 Viareggio (LU), Italy
VAT Number: 02752830469
Certified Email (PEC): elarawear@pec.it

Mimozi – Shipping Policy