REFUND & RETURN POLICY

Last updated: September 3, 2026

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the products, without having to provide a reason, subject to the exceptions provided by applicable law.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

To exercise your right of withdrawal, you must notify Mimozi of your decision before the withdrawal period expires.

2. How to Request a Return

To request a return, please contact Mimozi through the customer support channels available on our website.

Please include:

• your full name;

• your order number;

• the product(s) you wish to return;

• a clear statement that you wish to withdraw from the purchase.

Once your request has been received, we will provide you with the instructions required to complete the return.

Please do not send products directly to our fulfillment partner, supplier, or any other address unless Mimozi has expressly instructed you to do so.

3. Return Period

After notifying us of your decision to withdraw, you must send the goods back without undue delay and, in any event, within 14 days from the date on which you communicated your withdrawal decision, unless applicable law provides otherwise.

The return deadline is considered met if the goods are dispatched before the 14-day period has expired.

4. Condition of Returned Products

Products should be returned in a condition that allows us to verify their nature, characteristics, and functioning.

You may handle and inspect the products to the extent necessary to establish their nature, characteristics, and functioning.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, as permitted by applicable law.

Where reasonably possible, products should be returned with their original packaging and any accessories or materials received with the order.

5. Return Shipping Costs

Unless otherwise stated by Mimozi, the direct cost of returning products under the right of withdrawal is the responsibility of the customer.

This does not apply where the product is defective, damaged, incorrect, or otherwise not in conformity with the sales contract and applicable law requires the seller to bear the relevant costs.

6. Refunds

Once a valid withdrawal has been exercised, Mimozi will refund the payments received from the customer, including the cost of the standard delivery option originally selected.

If the customer chose a more expensive delivery method than the least expensive standard delivery option offered by Mimozi, the additional cost will not be refunded.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.

Mimozi may withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

7. Defective, Damaged, or Incorrect Products

The right of withdrawal is separate from the customer's statutory rights relating to defective or non-conforming products.

If you receive a product that is:

• defective;

• damaged;

• incorrect;

• materially different from the product ordered; or

• otherwise not in conformity with the sales contract,

please contact Mimozi as soon as possible and provide your order number together with a description of the issue.

Where useful, we may ask you to provide photographs or other information to help us assess the issue.

Your statutory rights and remedies will apply in accordance with applicable consumer protection law.

8. Legal Guarantee of Conformity

Products sold to consumers are covered by the applicable statutory guarantee of conformity.

Where a product does not conform to the sales contract, the customer may be entitled to the remedies provided by applicable law, which may include repair or replacement and, where legally applicable, a price reduction or termination of the contract.

The applicable remedies depend on the nature of the non-conformity and the circumstances of the individual case.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products or circumstances expressly excluded by applicable law.

If Mimozi offers products for which a statutory exception to the right of withdrawal applies, the relevant exception will be clearly indicated on the applicable product page or before the purchase is completed.

10. Refund Processing

Refunds will be processed within the period required by applicable law after a valid withdrawal has been exercised.

The time required for the funds to appear in the customer's account may also depend on the payment provider or financial institution used for the original transaction.

Mimozi is not responsible for processing delays caused solely by the customer's bank or payment provider after the refund has been successfully initiated.

11. Promotional Items and Discounts

If an order was purchased using a promotional discount or promotional code, the refund will be calculated based on the actual amount paid for the returned product, subject to applicable law and the specific terms of the promotion.

If a promotion required the purchase of multiple products to qualify for a discount or special offer, the applicable refund may take into account the terms of that promotion.

12. Contact Information

For return or refund requests, please contact Mimozi through the customer support channels available on our website.

When contacting us, please include your order number whenever possible.

ELARA WEAR DI BERTOLUCCI JURI
Via Umberto Giannessi 10
55049 Viareggio (LU), Italy

VAT Number: 02752830469
Tax Code: BRTJRU76C31L833J
Certified Email (PEC): elarawear@pec.it

Mimozi – Refund & Return Policy